Frequently Asked Questions
How can I track my order once it has been shipped?
Once your order's been dispatched, you'll get a confirmation email with your tracking information. If you've got an account with us, you can also check your order status any time by logging in.
How do I initiate a return or exchange for a product I purchased?
Head to our Returns Centre and follow the steps there to generate a return or exchange, along with instructions on how and where to send your package. You've got 90 days from receiving your item to request a return. Items sent back without first requesting a return won't be accepted.
Are there specific care instructions for maintaining the quality of ThreadCo apparel?
Wash cold, inside out, with similar colours. Skip the tumble dryer where you can, or use a low heat setting. Avoid fabric softener on the collar, it can affect the fit over time.
Can I modify or cancel my order after placing it?
We get orders moving quickly so they reach you sooner, which means there's only a short window to make changes after checkout. Get in touch as soon as you can and we'll do what we can to help. Once an order has shipped we're not able to amend it, but you're covered by our 90 day returns policy either way.
How can I get in touch with ThreadCo customer service for assistance?
Email us at hello@threadco.clothing and we'll get back to you as soon as we can.
